Can you Return Products?

We take great care selecting the best products for our customers. We will accept returns and exchanges with Photo or Video proof on unused or unopened products within the stipulated time-frame which is 24 hrs of receiving the parcel.

Returns/ Exchanges are only accepted under following conditions:-

  1. If you have received a defective item.
  2. Product was damaged during shipping.
  3. Wrong product was sent.
  • To get a replacement, email us ceraandterra@gmail.com your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back we will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. Products should be returned in their original packaging along with the original price tags, labels and invoices.

It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.

  • If any products are damaged post-delivery shall not be accepted for return.
  • Products bought on SALE cannot be Exchanged/Refunded. 

 

  • Return address:

Cera and Terra Home Decor
No. 73, SKR Enclave, Postal Colony
Sanjaynagar, Bangalore – 560094

We don’t accept returns on plants as the poor plants will perish due to both way transit stress. But we do guarantee every plant will arrive at your doorstep in great condition.

Please note that the plant might look a little dull due to transit stress. But be assured that exposure to sunlight and proper watering will revive the plant to its natural healthy state.

If you are worried about the plant health, we are here for you. Just contact our support team:

Cancellations on all categories are allowed only before the item is shipped from our warehouse, after which an order cannot be cancelled. Please contact our customer care to assist with you the same.